Legal

Privacy Policy

Last updated: January 2024

1. Introduction

Nanjing Lulehang Technology Co., Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, websites, and related services (collectively, the "Services"). This policy applies to all users of our applications available on Google Play and Apple App Store.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Demographic information (age, gender, location)
  • Payment information (processed through secure payment processors)
  • Communication preferences

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

  • Device identifiers and device information
  • Operating system and browser type
  • IP address and geolocation data
  • Usage data and interaction patterns
  • App performance metrics and crash reports

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our Services
  • Improving and personalizing user experience
  • Processing transactions and sending related information
  • Sending technical notices, updates, and support messages
  • Responding to your comments, questions, and customer service requests
  • Monitoring and analyzing usage patterns and trends
  • Detecting, preventing, and addressing technical issues

4. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including the Standard Contractual Clauses approved by the European Commission.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights Under GDPR (European Union)

If you are located in the European Economic Area (EEA), you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@lulehang.com.

7. Your Rights Under CCPA (California)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of personal information collected, used, or shared
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of the sale of personal information
  • Right to Non-Discrimination: Not be discriminated against for exercising your rights

We do not sell personal information. To exercise your rights, contact us at support@lulehang.com.

8. Children's Privacy (COPPA Compliance)

Our Services are not directed to children under 13 years of age (16 in certain European countries). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child under the minimum age without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@lulehang.com.

9. Privacy Laws by Region

9.1 United States

We comply with applicable U.S. privacy laws including COPPA, CAN-SPAM Act, and state-specific laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

9.2 European Union

We comply with the General Data Protection Regulation (GDPR) and ePrivacy Directive for all users in EU member states.

9.3 United Kingdom

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

9.4 Canada

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

9.5 Australia

We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

9.6 Brazil

We comply with the Lei Geral de Proteção de Dados (LGPD).

9.7 Japan

We comply with the Act on Protection of Personal Information (APPI).

9.8 South Korea

We comply with the Personal Information Protection Act (PIPA).

9.9 China

We comply with the Personal Information Protection Law (PIPL) and applicable data protection regulations.

9.10 India

We comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

10. Advertising and Third-Party Services

10.1 Advertising Platforms

Our mobile applications may integrate advertising services provided by the following platforms to support our free services:

  • Google AdMob: Google's mobile advertising platform providing in-app advertising solutions
  • Facebook Audience Network: Facebook's advertising platform for mobile apps
  • Unity Ads: Unity Technologies' advertising platform for games and apps
  • AppLovin MAX: AppLovin's in-app bidding and advertising platform
  • IronSource: Mobile app growth and monetization platform
  • AdColony: Mobile video advertising platform
  • Vungle: In-app video advertising platform (now part of Digital Turbine)
  • Pangle: TikTok's global advertising platform
  • Mintegral: Global mobile advertising platform
  • Chartboost: Mobile game advertising and monetization platform
  • MoPub: Twitter's mobile ad-serving platform (being sunset)
  • Start.io: Mobile audience and advertising platform
  • Liftoff: Mobile advertising and app marketing platform
  • Appnext: Mobile discovery and advertising platform

10.2 Types of Advertisements

Our applications may display the following types of advertisements:

  • Splash Ads (Splash Screen Ads): Full-screen advertisements displayed when the app launches
  • Interstitial Ads: Full-screen advertisements displayed at natural transition points during app use
  • Rewarded Video Ads: Video advertisements that users can watch voluntarily in exchange for in-app rewards
  • Rewarded Interstitial Ads: Full-screen ads that users can voluntarily watch for rewards
  • Banner Ads: Rectangular display advertisements shown at the top or bottom of the screen
  • Native Ads: Advertisements designed to match the visual style of the app content
  • Display Ads: Visual advertisements displayed within the app interface

10.3 Advertising Data Collection

Advertising platforms may collect and use device identifiers, usage data, location information, and other data for the following purposes:

  • Delivering relevant advertisements based on user interests and preferences
  • Measuring advertisement effectiveness and campaign performance
  • Personalizing advertising content and recommendations
  • Preventing repetitive or irrelevant advertisements
  • Attributing app installations and engagement to specific advertisements

10.4 Third-Party Analytics

We may use third-party analytics services including:

  • Google Analytics
  • Firebase Analytics
  • AppsFlyer
  • Adjust
  • Branch
  • Mixpanel

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Secure development practices
  • Employee training on data protection

12. Cookies and Tracking Technologies

Our websites and applications may use cookies and similar tracking technologies to collect and store information about your interactions. You can control cookie preferences through your browser settings or app permissions.

13. User Controls and Choices

You have the following controls over your data:

  • Account Settings: Access and modify your account information through the app or website
  • Notification Preferences: Opt in or out of marketing communications
  • Location Services: Control location access through device settings
  • Advertising Choices: Opt out of personalized advertising through platform-specific settings (e.g., Google's Ad Settings, Apple's Privacy settings)
  • Do Not Track: We respect Do Not Track signals from browsers

14. International Compliance

We comply with international data protection frameworks and regulations, including but not limited to:

  • Asia-Pacific Economic Cooperation (APEC) Cross-Border Privacy Rules (CBPR) System
  • Binding Corporate Rules where applicable
  • Standard Contractual Clauses for international data transfers
  • Data localization requirements where applicable

15. Data Protection Officer

For data protection inquiries, contact our Data Protection Officer at:

Email: support@lulehang.com
Address: No.120 Xinpu Road, Jiangpu Street, Pukou District QC0184, Nanjing

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy within the app or on our website. Continued use of our Services after changes constitutes acceptance of the updated policy.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Nanjing Lulehang Technology Co., Ltd.
No.120 Xinpu Road, Jiangpu Street, Pukou District QC0184, Nanjing
Email: support@lulehang.com (General inquiries)
Email: guolu@lulehang.com (Enterprise clients)